These free Customer Journey Map templates offer a proven customer-centric planning technique that helps businesses of all sizes visualize how customers engage with their brand. This is essential for optimizing the customer experience as well as identifying places where friction can be reduced, resulting in happier customers and higher revenues.
🛠 Resources:
• Creating a Customer Journey Map Lesson: https://clickhubspot.com/od0
• How to Create an Effective Customer Journey Map [Examples + Template]: https://clickhubspot.com/1h6
• Make My Persona Tool: https://clickhubspot.com/wnp
📔 Grow Your Career and Business with HubSpot Academy: https://clickhubspot.com/Popular-Courses
📔 Favorite Free Certification Courses:
• Digital Marketing Certification:
https://clickhubspot.com/od6
• Social Media Marketing Course:
https://clickhubspot.com/Social-Media-Certification
• SEO Training Course:
https://clickhubspot.com/SEO-Training-Course
• Inbound Course: https://clickhubspot.com/Inbound-Certification
• Inbound Marketing Course:
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• Email Marketing Course:
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• Inbound Sales Course:
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• Taking your Business Online Course:
https://clickhubspot.com/Business-Online
Video Chapters:
0:00 – Intro
0:31 – What is a Customer Journey Map?
2:15 – 3 Stages of a Customer Journey Map
2:53 – Awareness Stage
3:14 – Consideration Stage
3:50 – Decision Stage
5:04 – Delight Stage (Bonus)
About HubSpot:
HubSpot is a leading CRM platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
⚠ Disclaimer:
The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.
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